A sales team, plus the system it runs on
One plan covers both: trained people who answer and convert your enquiries under your hotel's name, and the booking system behind them. Nothing here touches your front desk, your housekeeping or how you run the hotel.
Who is actually answering my guests?
Trained hotel people in Zeffu's own New Delhi office, speaking Hindi and English, answering in your hotel's name on your hotel's own number, from 9 am to 10 pm, seven days a week. Your calls and WhatsApp reach them seamlessly; your guests simply experience your hotel picking up fast, every time, including at 9 pm on a Saturday. Before anyone takes a single enquiry, they learn your property, your rooms, your rates and your policies. After 10 pm, WhatsApp gets an instant acknowledgement and a reply first thing at 9 am.
Answers every enquiry
WhatsApp, calls, email, web forms and OTA messages get a fast, correct answer, including evenings and weekends, when most guests actually plan.
Works every lead to a yes or a no
Follow-ups happen on schedule, not when someone remembers. Quotes go out the same day. Silence never kills a booking.
Sends and chases quotes
Weddings, groups, corporates and travel agents get proper quotes with payment links, followed up until they close.
Keeps rates and rooms updated
Rate changes and room availability across every OTA you sell on are handled for you, daily.
Coordinates offline business
Travel-agent block bookings and group coordination handled over phone and WhatsApp, the way that business actually works in India.
Shows you everything
Every enquiry, response time and booking is visible to you live, on your phone. You can read any conversation, any time.
How a call sounds · sample
"Good evening, [Your Hotel Name] reservations. For this weekend we have our valley-view rooms at your best direct rate, with breakfast. Shall I hold two rooms for you?"
Your greeting, your rates, your policies. Zeffu is never mentioned.
The rules you set
- Your rate floor: the team never quotes below it
- Anything unusual comes to you on WhatsApp before it is promised
- You read every conversation, live, from your phone
- Indian hotel people serving Indian guests, in the guest's language
Your number. Your WhatsApp. Your email. Your website. Your guests.
Every way a guest reaches your hotel stays owned by your hotel. The sales number, WhatsApp and email your guests use are registered to you; our team simply answers them for you. Your booking website runs on your own domain, and guest payments settle to your own bank account. So if you ever leave, nothing breaks and nothing is held back: everything keeps working the moment you take it over, and we help you transfer the domain too.
The work we take over, and what you see while we do it.
01 · Direct bookings, run for you
How do guests book me directly?
Through a booking page on your own website and over WhatsApp, set up for you and included in the plan. Guests pay by UPI or card and the money settles straight to your hotel's bank account. Zeffu takes 0% on these bookings, while many booking engines charge a fee on every one.
- We set up and run the booking page on your own domain
- WhatsApp booking for guests who never fill web forms
- Money lands in your account, not held for weeks like the OTAs
- We send confirmations and reminders to guests on WhatsApp
Deluxe Valley Room
14 → 16 Nov · 2 guests
₹4,200/night
Best rate. Lower than any OTA.
Pay by UPI or card. Settles to the hotel's own account.
0% commission02 · OTAs, managed for you
How do my OTA listings stay correct?
One live inventory sits behind MakeMyTrip, Goibibo, Booking.com, Agoda and every other OTA you sell on, plus your own page. Sell a room anywhere and every other channel updates immediately, so rooms never sell twice. Change a rate once and it lands everywhere, correctly. Your team handles the updates for you.
- We keep rates and availability correct on every OTA you sell on
- You never log into an extranet again
- OTAs stop undercutting your own website
- Your existing rates and rooms are imported for you
One update, every channel. No overbooking, no rate mismatch.
03 · Every enquiry, answered
What happens to enquiries my front desk misses?
They stop disappearing. Every enquiry, from WhatsApp, phone, email, your web form or an OTA message, lands in one queue that your Zeffu team works. Missed calls become callback tasks. No more juggling WhatsApp on one phone and Gmail on another.
- WhatsApp, phone, email, web and OTA messages, all answered by our desk
- We work every open lead until it is a yes or a no
- Repeat guests are recognised from their history
- Answered into the evening, 9 am to 10 pm, when guests actually plan
WhatsAppRohit S.
Replied · 40sNeed 3 rooms this weekend, what rates?
PhoneMissed call, 9:48 pm
Follow-up 8:00 amCallback task created and assigned
OTAGuest message
Replied · 3mEarly check-in possible on the 14th?
Web formMeera K., travel agent
Proposal sentGroup of 18, quote for 12-14 Dec
Every enquiry lands in one queue, gets answered, and is followed up until it books or says no.
04 · Quotes that close
How do I win wedding and group business faster?
The family planning a wedding usually books whichever hotel answers properly first. Your team turns a WhatsApp enquiry into a proper itemised quote with a payment link in minutes, sees when it was opened, and collects the advance when it is accepted.
- We send branded quotes for weddings, groups, corporates and travel agents
- We follow up when the client opens it; you watch the status live
- Advance payment collected on acceptance
- Proper GST line items on every quote
Wedding block · Sharma family
22 rooms · 14 to 16 Nov · incl. breakfast + banquet hall
05 · Rates, moved daily for you
How are my room rates set?
Your rates adjust daily to how bookings are coming in, local events and what comparable hotels nearby charge, across every channel at once. You set a minimum rate the system can never cross. The result: strong weekends stop selling cheap, and quiet weeks stay competitive.
- We move your rates daily, across every channel at once
- Nearby hotels' rates tracked for you
- Festival and event dates priced up in advance
- Your minimum rate is a hard floor, and you can overrule any change
Fri 14 Nov
High · wedding weekend
₹5,400
+1,200 vs base
Sat 15 Nov
High
₹5,200
+1,000 vs base
Sun 16 Nov
Medium
₹4,300
+100 vs base
Mon 17 Nov
Low
₹3,700
-500 vs base
Rates move with demand, events and what nearby hotels charge. Never below your floor.
Where independent hotels win big
One well-handled wedding enquiry can be worth a month of room nights.
Your team answers first, quotes properly and collects the advance.
Included · Google reviews, handled
What happens to my Google reviews?
Every review gets a reply. Zeffu drafts one for each new Google review in your hotel's voice; you read it, edit it if you like, and send it with one tap. Low ratings alert you the moment they land, and steady replies help your rating and your position when guests search.
- A reply drafted for every Google review, in your voice
- You approve before anything is posted
- Low-rating alerts the moment they land
Google Business Profile
sample
4.6
2,340 reviews · +38 this month
"Room was great but check-out took 20 minutes..."
Reply drafted · awaiting your one-tap approval
Your money, your account
Guests pay you direct. Not us, and not an OTA.
Direct bookings settle to your hotel's own bank account through your own payment setup. Zeffu never holds your guests' money. Compare that with OTA payouts arriving 15 to 45 days after checkout, minus commission and TDS.
See which of these would move your number first.
The free revenue audit maps your OTA mix, rates and response speed, and tells you where the money is.
Or call (079) 6580-4715